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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | Articles |
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 | I ordered multiple letters to be shipped to the same address but only one arrived. What can I do? |  |
| We do everything possible to make sure letters ordered together are mailed together. We don't want any child, even for one day, feel like he or she was forgotten. However, we have no control over the postal service so unfortunately, however very unlikely, |
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| I am concerned about sharing my child's name and address. Is this safe? |  |
| Very good question and a valid concern. However, you should know that most of us here are parents of young children ourselves and we take your privacy very seriously. Our network of servers is closely monitored 24 hours a day and is strictly protected usi |
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| Can multiple letters be mailed together? | |
| Yes! Mailing multiple letters together ensures delivery at the same time and can possibly save on postage costs.  Please note that an additional cost may apply for combined First Class orders to cover the cost of shipping and shipping materials. |
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| After placing my order, I noticed an error in my child's letter. How can I make changes? | |
| Provided the letter has not been printed, send a support ticket to us immediately with the desired corrections. Please keep in mind that our turn around for letters at this busy season is extremely quick and corrections may not be possible. That's why i |
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| When proofing my child's letter, I noticed an error. How can I correct it? | |
| At the bottom of the proofing screen, click on 'Make Changes to Letter'.  This will allow you to return to the letter building process. From there, you may correct any errors. Please note that once the letter has been approved, changes cannot be made. |
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| Do you ship to military addresses? | |
| Yes! We ship to APO / FPO military addresses. |
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| Why do you ask for 'In Care Of' in the recipient's address? | |
| Over the years, letters have been returned to us as 'Undeliverable' even after confirming that the address was the correct one. Depending on your mail carrier, the letter may not be delivered if he or she doesn't recognize the last name as part of the hou |
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| Why mail from Santa Claus, Indiana? I don't get the connection. | |
| There is not a more recognizable and exciting icon ever invented that is more popular with children than Santa Claus. Just the mention of his name gives children shivers of excitement. Cupid mentions his close connection with Santa in some of his lette |
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| I have multiple children. Will they get the same letter? | |
| This is completely up to you. When you create your letters not only do you have two stationery designs from which to choose from but there are also several different letter styles which is what Cupid has to say in his letters. This, along with the persona |
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| Is it possible to send one letter to multiple children? | |
| No, we apologize but our letters are specifically written and our ordering system is specifically designed for one letter for one recipient. Your children will feel very special to receive their own letter from Cupid. However, if you are a teacher, or sim |
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| How long will you be taking orders for letters from Cupid? | |
| Our letters from Cupid were designed to be used for any occasion meaning these letters are available all year long. However, if you wish for your letter from Cupid to arrive before Valentine's Day, February 14th, 2010, please adhere to the f |
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| When will Cupid's letters be delivered? | |
| Our first mail date for all Letters from Cupid will be Monday, January 25th, 2010.IMPORTANT: If you choose the Express Mail option this means that once y |
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| How much does a letter from Cupid cost? | |
| Letters from Cupid are $9.99 each. This includes your choice of two stationery designs, personalization within the letter, along with personalized Cupid coupons. |
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