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 | How do I personalize and schedule my call from Santa Claus? |  |
| At the time of purchase, you will be prompted to supply the recipient's information and when you would like for the call from Santa to be placed which includes the specific day, time and time zone. You may choose for the call to be placed immediately or a |
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| When can I place my call from Santa Claus? |  |
| Your call can be placed up through and including Christmas day. |
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| What if I use a dial-up connection? Won't my phone be busy? | |
| If you choose to have the call placed immediately and the phone at the number you supplied is busy for any reason, then the call will be re-tried one additional time. So, if you do use your telephone line to connect to the internet, after instigating your |
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| How long is a phone message from Santa and what will he say? | |
| Each phone call is approximately 90 seconds long and depending on which call you receive, Santa could talk to your child about anything from Reindeer Tryouts to having hot cocoa with Mrs. Claus. The five different calls include: Reindeer Tryouts & Toy |
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| Can I send my phone call to more than one child? | |
| No. Each call can only be personalized for one child. At this time, we do not offer a call that can be personalized for multiple children. Additional phone calls should be purchased for each additional recipient. |
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| When will Santa call our house? | |
| Santa will call your house at anytime you like! You control if the call is to be placed immediately or to be scheduled at a later date. |
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| What if I'm not home, don't get to the phone in time, or the line is busy? | |
| It is your sole responsibility to have your child close to the telephone on the date and time of the phone call. If the line is busy at the time of the call, the call will be placed again in 5 minutes but only one additional time. If the call is still not |
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| I have more than one child, do I need to order multiple calls? | |
| Yes. Each call can only be personalized for one child. At this time, we do not offer a call that can be personalized for multiple children. |
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| How does Santa's Hotline work? | |
| A call from Santa Claus can be arranged for many countries across the world, but Santa will only speak in English (for now). When the perfect moment is chosen, the call will be placed to the phone number that you specify. Upon receiving the call, your Cal |
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| What does Santa sound like? | |
| Exactly the way you would imagine Santa to sound. Each call is professionally scripted and produced for a level of realism never before possible! |
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| Who is behind Santa's Hotline? | |
| The organization that began Santa’s Hotline, and other popular related services, is Imaginary Greetings, Inc. Imaginary Greetings, Inc. was established in the small town of Santa Claus, Indiana to help spread some of the Christmas magic and tradition that |
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| How much does the call cost? | |
| Our unique personalized call from Santa Claus is available for $3.99 each. |
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| Santa called but the caller ID did not say 'North Pole'. | |
| In rare cases, the 'North Pole' was not displayed on the caller ID of a few customers. The number from which Santa calls is listed as 'North Pole' and should read this on your caller ID. However, it is up to your local phone provider to update their recor |
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| I have 'Call Interceptor' or 'Privacy Manager'. Will this affect my phone call from Santa? | |
| Yes! If you use any kind of service or mechanism that may block Santa's call, such as 'Privacy Manager', 'CLI' or 'Call Interceptor', it is your sole responsibility to make sure that these services are disengaged during the time frame of the expected phon |
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| I need to make a change to a scheduled phone call. How do I do that? | |
| Return to the Imaginary Greetings homepage at www.IGCO.com. Click on the 'My Orders' link listed on the right hand side of the page. Click on the 'Details' of the desired order. Click 'Update' for the desired phone call |
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| Are your phone calls from Santa available to children in other countries? | |
| Yes! However, currently, the phone calls from Santa Claus are only available to a select number of countries. They include: Austrailia, Germany, Ireland, Singapore, United Kingdom, United States, and Canada. |
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| My call didn't go thru and the log says 'Operator Intercept'. | |
| "Operator Intercept" means that the call was intercepted by some type of telephone operator. This can be caused by a number of different reasons:The line is being checked for trouble.The line has been disconnected. |
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| When I go to verify the pronunciation of the name I have chosen, I get an error message that says my session has timed out. How do I fix this? | |
| We have recently discovered this error and it appears to affect those who use the Internet Explorer 7 browser.  This error has to do with allowing 3rd party cookies. To fix this problem, complete the following:At the top of your browse |
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