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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | I ordered multiple letters to be shipped to the same address but only one arrived. What can I do? |  |
| We do everything possible to make sure letters ordered together are mailed together. We don't want any child, even for one day, feel like he or she was forgotten. However, we have no control over the postal service so unfortunately, however very unlikely, |
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| I am concerned about sharing my child's name and address. Is this safe? |  |
| Very good question and a valid concern. However, you should know that most of us here are parents of young children ourselves and we take your privacy very seriously. Our network of servers is closely monitored 24 hours a day and is strictly protected usi |
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| Can multiple letters be mailed together? | |
| Yes! Mailing multiple letters together ensures delivery at the same time and can possibly save on postage costs.  Please note that an additional cost may apply for combined First Class orders to cover the cost of shipping and shipping materials. |
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| When will Santa's letters be delivered? | |
| One of the unique aspects of Letters from Santa Claus is they carry the commemorative Santa Claus postmark only available from Santa's Official Post Office in Santa Claus, Indiana. This picture postmark, designed by children, is only available from Decemb |
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| How long will you be taking Santa letter orders? | |
| Because we guarantee your satisfaction in our service we have to stop taking orders when the odds of a letter being delivered before Christmas become unrealistic. However, since we do offer an Express Mail option, at an additional cost, we will be taki |
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| Is it possible to send one letter to multiple children? | |
| No, we apologize but our letters are specifically written and our ordering system is specifically designed for one letter for one recipient. Your children will feel very special to receive their own letter from Santa. However, if you are a teacher, or sim |
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| I have multiple children, will they get the same letter? | |
| This is completely up to you. When you create your letters not only do you have two designs from which to choose but there are also many different letter styles which is what Santa has to say in his letters. This, along with the personalized wish list ite |
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| Can multiple letters be mailed together in the same Express Mail envelope? | |
| Yes! Beginning this year, we are now offering this option to help our valued customers save on shipping costs. This option is also available in First Class and Priority Mail as well. Mailing multiple letters in the same household together also ensures de |
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| Why from Santa Claus, Indiana? Isn't Santa from the North Pole? | |
| Yes, of course, Santa is from the North Pole, which is why all of our envelopes are designed specifically as coming from the North Pole. But, there is only one postmark in the world named after St. Nick himself and this postmark is special. It is an overs |
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| After placing my order, I noticed an error in my child's letter. How can I make changes? | |
| Provided the letter has not been printed, send a support ticket to us immediately with the desired corrections. Please keep in mind that our turn around for letters at this busy season is extremely quick and corrections may not be possible. That's why i |
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| When proofing my child's letter, I noticed an error. How can I correct it? | |
| At the bottom of the proofing screen, click on 'Make Changes to Letter'.  This will allow you to return to the letter building process. From there, you may correct any errors. Please note that once the letter has been approved, changes cannot be made. |
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| Do you ship to military addresses? | |
| Yes! We ship to APO / FPO military addresses. |
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| Why do you ask for 'In Care Of' in the recipient's address? | |
| Over the years, letters have been returned to us as 'Undeliverable' even after confirming that the address was the correct one. Depending on your mail carrier, the letter may not be delivered if he or she doesn't recognize the last name as part of the hou |
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| Are your letters available to children in other countries? | |
| Yes! Santa Claus mails letters to children all over the world! |
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| How much does a letter from Santa Claus cost? | |
| Letters from Santa are $12.99 each. This includes your choice of two stationery designs, personalization within the letter, a personalized Santa Stop Here door hanger, along with a follow-up postcard in January from Santa on vacation. |
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| When will the follow-up postcard from Santa on vacation be mailed? | |
| The follow-up postcard from Santa on vacation will be mailed out sometime in the month of January. |
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