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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | What are my payment options? |  |
| We accept all major credit cards. We are sorry but we do not accept payment in the form of cash, check, money order, or PayPal. |
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| How do I track my order? |  |
| Return to www.IGCO.com, click on 'My Orders' to the right of your screen. After logging in to our system, an 'Order History' will appear. From here you should be able to view the 'Details' of your order that will include |
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| How can I get a receipt of my order? | |
| Return to www.IGCO.com, click on 'My Orders' to the right of your screen. After logging in to our system, an 'Order History' will appear. Under 'Options' click on 'Receipt' of the desired order number. A printable version of your customer receipt will app |
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| I did not receive a confirmation. How do I know my order went thru? | |
| You should have received an email confirmation of your order from us, Imaginary Greetings, Inc., provided your SPAM filter did not block us. You can also return to www.IGCO.com and click on 'My Orders' to the right of you |
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| I know I have available funds in my account, however, my credit card was declined. | |
| As a security measure, the transaction will be declined if the billing address for your credit card does not match the billing address you provided us. Check your credit card statement against the billing address you provided us for accuracy. |
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| How do I delete unwanted items in my cart? | |
| Click on 'View Cart'. Check the unwanted item and click 'Remove'. Your shopping cart will refresh, removing the unwanted item. |
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| What confirmations should I expect after placing my order? | |
| An email confirmation of your order from Imaginary Greetings, Inc. will be sent to you provided your SPAM filter does not block us. |
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| How are your products shipped? | |
| Our products are shipped via the United States Postal Service. We offer three shipping options: First Class, Priority and Express Mail. |
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| Do you ship to military addresses? | |
| Yes! We ship to APO / FPO military addresses. |
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| How are shipping costs determined? | |
| The overall shipping cost is based on the item, shipping method, delivery address and whether additional items are being combined. Actual shipping costs are determined by the United States Postal Service. |
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| Can I ship items in the same order to different addresses? | |
| Yes! After placing each item in your cart, you will be prompted to enter the desired shipping address for that item. |
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| How do I cancel my order? | |
| Please send us a support ticket immediately with your request. We will do our best to cancel the order. However, during this busy season, we process orders quickly and may be unable to cancel it. |
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| I know I paid for my order but when I go to 'My Orders' it is not listed. | |
| Be sure that the username and password that you used to login is the same username and password that you used to purchase your order. |
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| I lost my username and/or password. What do I do? | |
| At the login screen, click on the 'Forgot login information?' link. Supply your email address and our system will email your login information immediately provided that your SPAM filter d |
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| How can I update a receipient in my address book? | |
| During the ordering process, click on the bubble next to the name of the receipient whose address you wish to update. As you make changes in the fields to the left, the system will automatically update the receipient's information. Please note that once |
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| What are the shipping and handling charges? | |
| IMPORTANT: Shipping and handling charges are calculated per shipment. Since an order can contain more than one shipment then the costs listed below may not reflect the total shipping charge |
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| What are the estimated delivery times via the United States Postal Service? | |
| * Please note that these estimated delivery times provided by the USPS are estimates. We see first-hand a delay in delivery services around the holidays. |
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