I ordered multiple letters to be shipped to the same address but only one arrived. What can I do?

04 Sep 2010

Support Center » Knowledgebase » I ordered multiple letters to be shipped to the same address but only one arrived. What can I do?

	I ordered multiple letters to be shipped to the same address but only one arrived. What can I do?

Solution We do everything possible to make sure letters ordered together are mailed together. We don't want any child, even for one day, feel like he or she was forgotten. However, we have no control over the postal service so unfortunately, however very unlikely, it is possible that this may happen. Beginning this year, to ensure delivery at the same time, we are now offering customers the option of combining shipments that are going to the same address at an additional cost.� We highly recommend customers use this option to avoid such a scenario.�

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18 Sep 2007 02:09 PM